Information for you
If you have an agreement with Atea for operations and managed services (Service Desk), you can find frequently asked questions and answers here.
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Usable links
🔗 Service Desk as a Service (only in Swedish)
Purchasing and Guidance
How do I purchase service desk services?
If you are an existing customer, contact your contact person at Atea. If you are a new customer, follow the link (only in Swedish) and fill in the form, and we will contact you for further information and the next steps.
What are the opening hours for Atea's Service Desk?
Our service desk is open 24/7, 365 days a year, but the availability for you as a customer depends on what has been agreed.
How do I contact Atea's Service Desk?
All customers who have an agreement with us receive unique contact details from us. Contact your IT support function or the person who signed the agreement at your company to find out what applies.
Error Reporting
When will I get help with my case regarding operations and managed services?
The resolution time for your case is based on the agreement between you as a customer and Atea. If you are unsure, you can contact the person who signed the agreement at your company for more information.
How do I report an error with my operations or managed services?
You can report errors with your operations or managed services to our service desk in My Atea.
If you do not have an account in My Atea, you can apply for one here: Become a customer on Atea eShop. If it is urgent, you can contact our service desk via the contact details that your IT support function or the person who signed the agreement at your company should have access to. Please provide the following information so that we can handle your request quickly and securely:
- What is wrong