Information to you
Here you will find frequently asked questions and answers about returns and claims of different types of products and printers with service agreements.
Move on to
➡️ General
➡️ Products
➡️ Printers with Service Agreement
Usable links
General
I received a different product than the one I ordered, how do I apply for a return?
Contact customer service via chat or kundtjanst@atea.se and we will help you. Please provide the following information so that we can handle your request quickly and securely:
- Order number
- What is wrong
- A picture of the product and the delivery note
Can I return an opened item?
No, we do not accept returns with broken packaging unless otherwise is agreed.
Is there any cost for a return?
Yes, there is a return fee of 500 SEK for returns if your agreement does not include free returns.
I am missing a shipping label, can you send a new one?
If you have created a return and are missing a shipping label, please contact customer service via chat or kundtjanst@atea.se and we will help you.
Will I receive a shipping label when I return a product?
If free returns are included in your agreement, a shipping label will be sent automatically. If not, you are responsible for the shipping cost for the return. Additionally, a return fee of 500 SEK will be deducted from your credit note. You will receive information from Atea about what details to provide when booking your return.
Will I receive a shipping label when I return a product due to a complaint?
For complaint cases, we provide you with a shipping label free of charge, and it is sent automatically.
Will I receive a credit note automatically for a return?
Yes, you will receive a credit note automatically.
I have not received the refund for my return, can you help me?
Contact customer service via chat or kundtjanst@atea.se and we will help you. Please provide the following information so that we can handle your request quickly and securely:
- Return ID
- Order or invoice number
Where can I find information about my return case?
You can see information about your return case in Atea eShop. If you do not get an answer to your question, you can contact customer service via chat or kundtjanst@atea.se and we will help you.
Products
How do I apply for a return of a product?
You can register an application for return or complaint in Atea eShop. If you do not use our eShop or missing login, you can apply via the form Request to return products.
Please read points 10 and 11 in our Ateas General Terms and Conditions for eShop before registering your case.
Will I automatically receive a replacement product for a complaint?
No, not automatically. What applies in your specific case depends on the distributor's or manufacturer's complaints policy. If the applicable complaint policy states that you should receive a replacement product, it will usually be sent to you without Atea needing to place a new order.
To handle your specific complaint case, contact customer service via chat or kundtjanst@atea.se and we will help you. Please provide the following information so that we can handle your request quickly and securely:
- Order or invoice number
- Possible serial number
I have old IT equipment that I want to return, how do I do that?
Atea offers various types of return services in Atea eShop. You can use our "Capacity Calculation" in Atea eShop to calculate the number and type of security cage ("loop cabinet") you need. If you do not use our eShop or missing login, you can apply via the form Request to return products. If you need more help, you can contact customer service via chat or kundtjanst@atea.se and we will help you. Please provide the following information so that we can handle your request quickly and securely:
- What type of equipment you want to return
Printers with Service Agreement
How do I apply for a return of a printer or toners?
You can register an application for return or complaint in Atea eShop. If you do not use our eShop or missing login, you can apply via the form Request to return products. Please read points 10 and 11 in our Ateas General Terms and Conditions for eShop before registering your case.