
Information to you
Here you will find frequently asked questions and answers about your orders and deliveries of software and cloud services, such as what applies if you want to make an adjustment to your order that has not already been delivered or how to find out where your delivery is.
Move on to
➡️ Order
➡️ Delivery
Order
Contact customer service via ateasoftware@atea.se and we will help you. Please provide the following information so that we can handle your request quickly and securely:
- Order number
- What you wish to change or add
Note that the possibilities to change or add to an order depend on where in the process your order is.
You can see the status of your order in My Atea. If you do not get an answer to your question, you can contact customer service via ateasoftware@atea.se and we will help you. Please provide the following information so that we can handle your request quickly and securely:
- Order number
Contact customer service via ateasoftware@atea.se and we will help you. Please provide the following information so that we can handle your request quickly and securely:
- Order number for the order you wish to cancel
- Possibly case number
Note that once the order is received and confirmed by Atea, we cannot guarantee that we can cancel your order.
Delivery
Software delivery is made via email directly from the manufacturer within 5-7 business days from the order date according to the order confirmation.
Cloud service delivery is made via email directly from the manufacturer or via the manufacturer portal within 0-10 hours from confirmation that the order is placed.
Contact customer service via ateasoftware@atea.se and we will help you. Please provide the following information so that we can handle your request quickly and securely:
- Organization number/customer number
- Previous email address
- New email address
- Order number
You can see the status of your delivery in My Atea. If you do not get an answer to your question, you can contact customer service via ateasoftware@atea.se and we will help you. Please provide the following information so that we can handle your request quickly and securely:
- Order number